Terms and Conditions

Rates/Tariffs

All tariffs are quoted in Australian Dollars. Tariffs are for per night, per couple, (or single) per suite. Tariff includes a light Continental breakfast for a couple (or single) provided in Suite.  Click HERE for current rates.

 

Minimum Night Bookings

Generally a minimum of 2 nights applies on weekends and long weekends if Saturday night is included. Saturday night only bookings can be allowed however when the Friday and Sunday night for the Suite in question has already been booked as a single night by another guest(s) A Minimum of 2 nights (or more) may also apply on other statutory public holidays and from Christmas Day until the end of December and for the first 14 days of January and Easter holiday periods. Single night bookings (Sunday to Friday) will otherwise be allowed subject to the above conditions.

 

General House Rules

Arthurs Views suites accommodate two adults only and access to the suites is for resident guests only.

Guests are expected to behave in a manner that does not cause disruption to others staying at the property or to neighbouring properties and the noise level must not be audible from neighbouring properties from 10pm to 8am.

In the interest of other guests please keep all noise to a minimum. The volume on the TV should be kept to 1/3 of its capacity or lower.

We reserve the right to remove guests who do not comply and no refunds or alternative accommodation will be given or provided.

 

Reservations of particular suites:

We endeavour at all times to comply with requests for a particular suite, however, we reserve the right to re-assign bookings to another suite if required by our overall booking situation.

 

Check In and Check Out Times

Check in Time is from 3:00pm (15:00 hours)

Check out Time is before 10:30am (10:30 hours)

 

Children

Unfortunately all Suites are purpose designed for adult couples only and we cannot cater for children at all.

 

Deposits & Full Payments

A 50% deposit will be charged to the nominated credit card at the time of booking when bookings are made more than 30 days in advance, with the remainder of the fee being charged to the same card 30 days before arrival. Full payment will be charged to the nominated credit card for bookings made 30 days or less prior to arrival.

 

The following credit cards are accepted.

Visa and Master Card  (2.0% surcharge applies)

Amex (3.0% surcharge applies)

 

Cancellation, Refunds and Booking Alterations

The booking payment is refundable less $50 administration levy if cancellation occurs more than 30 days prior to arrival date. If less than 30 days to arrival date the payment is only refunded less the cancellation fee ($50.00) if another guest rebooks the dates of your booking again at the same rates. If not rebooked the total room rate is forfeited.

Alterations to advance bookings can be made 30 day or more prior to arrival, however, such changes will incur a $50 administration levy and any upgrade costs where applicable.  Alterations to bookings less than 30 days prior to arrival can only be accommodated if the room is rebooked, an admin levy of $50 applies.  We are sorry, but room changes mid-stay cannot be accommodated.

 

No Smoking/damage-loss/cleaning policy

Arthurs Views is a smoke free venue. Smoking is allowed on outside balconies and strictly no smoking inside any rooms. When smoking outside your Room, please close the doors behind you so that smoke does not blow straight back into the room, discard refuse in the ashtrays provided and under no circumstance should guests throw butts over the balcony.

A charge of $500 to remove smell from furniture upholstery, drapes, carpets and rugs etc, will be charged to your credit card on departure day if we are unable to release the room to incoming guests due to the smell of smoke.

While we do not charge for normal wear and tear, the total cost to replace, repair damage or loss in the suites, building or gardens will be charged to your credit card accordingly; including furniture and furnishings bleached/dyed/marked by health & beauty care products and linen that is marked with massage oils or tanning products etc.

Standard cleaning services on your departure day are included in the tariff and guests are expected to leave the apartment in a neat and tidy state without the need for excessive cleaning.

Arthurs Views shall not be responsible or liable to compensate for loss, theft or damage of personal property on, or brought into the Room or in the immediate vicinity of any of the Rooms. If personal items are left behind please send a reply paid envelope/package in order for us to return the items.

The guest must provide all the necessary details of a current credit card with an available limit of not less than $5000 to cover any unpaid charges including but not limited to any missing or damaged items (such as herein detailed) on and within the property. The guest hereby acknowledges and accepts responsibility for all charges (including but not limited to the cost of the replacement of missing, damaged or broken items or property, insurance premium excesses and additional cleaning) and agrees and authorises the manager/owner to apply any charges in accordance with these terms and conditions against the credit card provided. Should any charges be unable to be processed against the credit card for any reason whatsoever, the guest agrees to make payment to the manager/owner within 7 days of any such request for payment.

 

Pets

Unfortunately Arthurs Views does not accommodate pets.

 

General Conditions

Where the guest(s) sign for and/or on behalf of a business or company and in the event that the business or company is unable or refuses to pay any amount due, that the guest(s) shall be liable to pay on demand any amount owing by the business or company under this agreement.

Should the term of accommodation be reduced, the Guest hereby agrees to be liable for the appropriate tariff under the current Schedule of Rates.

There is no refund for early departure.

Under no circumstances will Arthurs Views tolerate intimidation or bullying of any kind of its staff and/or patrons.

The manager may inspect the Room at any time without notice if the manager is of the opinion that there has been a breach of the Terms and Conditions.

The manager has the right to terminate the guest’s stay and demand immediate departure if the manager feels that there has been a serious breach of the Terms and Conditions.